Customer Service Policy

Read about our customer service policy and why you should choose Keefer Court Food. A real voice answers your call, we usually ship out your custom order in two - four business days, no setup fees when you place your order online, we are the only fortune cookie factory that gives you the choice to wrap your custom message cookie in a Chinese restaurant style wrapper!

Buy Custom Message Fortune Cookies from us!

Thank You

They arrived yesterday...

…and we LoVe them!!!!! thk u so much for the prompt ship and great affordable product :)

—Jennifer Babson, Exeter, NH

Thanks for being so considerate.

If i need any more fortune cookies in the future, i will be sure to order from you =)

—Andrew Fisher, Midland, MI

They were a total success and the goodwill...wonderful!

I am the Democratic Chair for Waller County, Texas.  I ordered 1000 of your fortune cookies for the Hempstead Watermelon Parade.   I was shocked and amazed.  We ran out of the cookies halfway through the parade.  Everyone in the crowd wanted more cookies...following us for over a mile.

—Sam Eng - TX

We're here to help!

You can e-mail us or call us
at 1.800.808.3678

Mon.-Fri. 9:00 a.m. 4:00 p.m. CST
Closed Weekends

Live in Minnesota? you do have a choice to pick up from our factory once you entered a local address on the check-out page. 

call 1-800-808-3678

 

Personalize your fortune cookies today!

Customized fortune cookies are the norm at KC Fortune Cookie Factory. There are infinite ways to personalize your message. If you’re not feeling too creative, just visit our Fortune Cookie Saying idea database to get started.

We have thousands of traditional messages from which to choose. But if you want to spice it up with colored messages, custom double-sided messages, want to add a logo to your message, or even include a special wrapper, we can make it happen! We offer special Chinese take-out boxes and seasonal containers, custom packing, and can print stickers of your logo to affix to the Chinese take out container or cookie wrapper. Your imagination is the only limit (and we even offer assistance with that).

We want you to have the best product for your birthday party, wedding reception, trade show, promotional materials or any special life event. We are available to serve you between 9 a.m. and 4:30 p.m. Central Standard Time, Monday through Thursday ; close earlier on Fridays. To start your order of fortune cookies click here.

Why choose us?

Chairman Kwan started this business in 1983. He is still in business because he created a high quality fortune cookie recipe. A Keefer Court Food Golden Plaque #1 fortune cookie is the thickest fortune cookie available. That means extra crunch! The recipe is simple: flour, sugar, egg, oil, and vanilla. We bake a golden fortune cookie that doesn’t crumble apart like others on the market. We are the largest wholesale fortune cookie supplier in the upper Midwest because Chinese restaurant owners love Chairman Kwan and his product. They’re proud to serve it and you will be too!

We have one of the fastest turnaround times for custom fortune cookie companies because we bake our own cookies and print in house. You’re in a rush? We can get custom orders made and shipped out within two - four days! Just simply select a “need-by” date in calendar date picker on the product’s detail page. All traditional cookies, DIY kits and ready-made gifts ship out within one business day. These cookies will taste like vanilla bliss on your tongue. 

Shop with confidence. We look forward to the opportunity to add tasteful fun to your event!

Unique, unbeatable guarantee:

We are the fastest custom fortune cookie manufacturer. We guarantee it! You’ll be receiving the best value on an amazing vanilla fortune cookie experience. These Chinese fortune cookies crunch, are thick, baked golden brown and are sure to make your event unforgettable.

We can ship next day!

All traditional Chinese fortune cookies, Themed Message (Non-customize messages) fortune cookies, Do-it-yourself kits and ready-made gifts, can be shipped out as early as the next business day. We don’t need seven business days to make your custom fortune cookies like some of the other companies. Once you place your order by 11:00 a.m CST, we print your fortunes and start baking! We do everything in house! Most custom orders can be shipped out within two to four business days depending on the quantity. The most time we would need is four business days before shipping out your personalized fortune cookies. How sweet is that?!?

We offer a 100% guarantee that the do-it-yourself kit and traditional fortune cookie orders will ship within 24 hours (on working business days). But make sure you receive a confirmation e-mail from us to ensure that we’ve received your order.

We’re located in Minneapolis, Minnesota. What’s sweet about that? There isn’t any place in the continental US that’ll take longer than five days for a box to get to.

Do you ship to Canada?

Yes! We do! Shipping takes about five to seven days Standard (rush shipping options available by calling 1.800.808.3678). The shopping cart only includes shipping costs. The receiver is responsible for paying brokage fee, duty and tax incurred at customs when shipping standard UPS. UPS will e-mail you a tracking number once your box ships so you can monitor its immigration status into your country.

Do you ship to P.O. Boxes?

No, UPS does not delivery to P.O Boxes and or Military base addresses.  

Where’s my box?!?

Upon shipment UPS will e-mail you a tracking number for your fortune cookie order. If you didn’t receive the tracking number, contact us and we will e-mail it to you. Go to www.UPS.com and type in your tracking number. Check the status of your package. If something is wrong (like UPS can’t find your house so the package is sitting in their distribution center) call UPS immediately! Call UPS at 1.800.742.5877 for domestic claims (below 150 pounds). For international services call 1.800.782.7892 or visit: http://www.ups.com/content/us/en/resources/service/index.html?WT.svl=PNRO_L1

Shipping Chocolate:

Important! Chocolate-dipped fortune cookie orders must be shipped UPS Next Day Air if your average temperature at your ship-to location is 70 degrees or above. Do you want soggy, melted chocolate fortune cookies? Of course not! We’ve been doing this since 1983. We know what we’re talking about. Trust us – don’t select Ground if it’s hot outside.

Chocolate melts. This means if you are ordering chocolate dip fortune cookies during the summer months April through Octocber or your ship-to location is 70 degrees or above, you must select Next Day Air during checkout plus purchasing an insulated shipping box with an ice pack. The shopping cart may allow you to select another method, but you may not want to ship that way. Make sure the “ship-to” address you choose will have someone available to receive the box. Overnight shipping does no good if UPS leaves the box on your porch all day. We will not refund melted chocolate-dipped fortune cookies. We also won’t ship out chocolate fortune cookies on Fridays even if you order Next Day Air. UPS won’t deliver on Saturdays so the box would stay in a warehouse all weekend. We wouldn’t want that!

Return Policy on Damaged Goods

If you have received an item that is damaged call us 1.800.808.3678. Keep the box, all fortune cookies and all original packaging intact. UPS will need to inspect the damaged parcel. Meaning – do not throw anything away, do not consume any of the cookies otherwise, there would not be anything left to prove damage. If the damage was due to shipping, be sure to contact us within 48 hours of receipt of you your box so we can contact UPS to start a claim on your behalf. Call us within 48 hours of receipt of your box (If we’re closed, e-mail us at sales@kcfcf.com). We will work with UPS to obtain a refund and credit. If we receive a refund from UPS we will credit you appropriately.

Cancellation/Return Policy on Undamaged/Unshipped Products:

If you want to cancel your custom fortune cookie order:

Before it Ships:

You will be refunded 50% for the order total.

After it Ships:

No cancellation will be accepted and no refund will be credited for your order after it shipped.  

Not Responsible

Keefer Court Food, Inc., is not responsible for packages that are delayed due to extreme weather, natural disasters, or delays caused by incorrect or incomplete addresses.

Keefer Court Food is not responsible if you chose to refuse your box for whatever reason. If your box looks damage upon receipt – don’t refuse it so it is sent back to us. Ask for the driver’s name, accept the box and call UPS at the number listed above.

FAQs

Can I add my own message to the slip?

Yes, you can add your own message to any product called “CUSTOM”.   

Where do I enter my message in?

On the third page of order form. “Add to Cart” and then on page two, select “Onto Creating Messages.” 

How much space do I get?

Each message, you get 3 lines and 35 characters including spaces per line if use Arial font small cap; you might have less than 35 spaces if use other fonts and or cap every alphabet of your personalized messages and or upload an image.  All messages will be mixed randomly into the number of cookies on your order. 

Can I know what message is in the cookie? or separate cookies by message?

Yes, only if you purchase a separation for each message on the second page of the order form under “group messages”. We then will label each bag with that group of message, instead of mixing all your messages together. It costs $5 per separation.  Please also indicate on check-out page in the “Order Comments” box how many cookies you would like per group of messages.  Otherwise, cookies will be divided evenly into number of separations.  

Can I print on the back?

Yes, please select yes on the second page of the order form for back side message and reference how much space do I get above. 

Can I add an image for free?

Yes. Upload an image at least 80 MB in jpg; jpeg; gif or png format on the third page of the order form.  Image displays on the left hand side and your text message displays on the right hand side of the fortune slip. 

What about color printing?

It costs an extra $0.04 per fortune slip.  Make sure to select the color on the color palette for your text message(s).

Do you ship fortune cookies to Canada?

Yes! Find out more here

How long will this take?

Follow this link to find out.

Can I flavor the cookie?

Our regular sized fortune cookies are only vanilla-flavored. But our Giant Fortune Cookies are naturally flavored Cinnamon Twist, Chocolate Burst or Vanilla.

Production Cut-off time is at 11 a.m. CST

All orders placed after this time will be routed to production on the next business day in the order as it was received. Orders usually ship out one to four business days after being received.  If order comes in after 11:00 a.m CST on Thursdays, the earliest we can ship out your order will be that following Mondays.