ALL PRODUCTS ARE MADE IN THE USA!
NEED-BY DATE IS NOT GUARANTEED - Make sure you’ve selected the correct shipping method in order for the fortune cookies/containers to arrive in time for your event. The date you order is not counted as a shipping date! Your order will be shipped out within four (3 to 4) business days from the date your order is finalized and reviewed by our administrator. We will not be responsible for checking your shipping method and ship-to location against the need-by date you’ve specified. Just because you can select UPS GROUND does not mean you will receive your order in time. Upon checking the “I agree with the terms above” box you agree that you’ve allotted three to four days for production time, plus the correct number of days (at most five business days) for shipping time, and that this total of days is far enough in advance that the order will arrive in time for your event and You agree to not hold KCFCF accountable if you happen to select the incorrect shipping method. Please keep in mind that once your package is picked up from our factory, we have no control regarding the delivery date and time.
WE ARE NOT RESPONSIBLE FOR SHIPPING DELAYS DUE TO ADVERSE WEATHER, UPS CARGO DELAYS and Or YOU HAVE SELECTED A DATE THAT IS TOO SOON FOR YOUR NEED BY DATE - Please order far enough in advance to compensate for inclimate weather conditions and also for your event date.
YOU MUST PROVIDE AN ACCURATE PHYSICAL ADDRESS INCLUDING UNIT/APT NUMBER - UPS does not deliver to PO boxes OR any military base addresses. Any shipments which cannot be delivered due to an error or an invalid ship-to address provided/entered online and or any package was refused by the recipient is subject to an additional charge of $11 per package for a returning fee by UPS plus additional shipping costs to re-send the package. Please make sure to INCLUDE ALL Suite, Floor or Unit or APARTMENT Numbers! *****Additional shipping charges will be applied if your package cannot be delivered and being returned back to us by UPS.
UPS CLAIM - Any breakages during shipment must notify us via email with pictures of damages (picture of the original packaging and picture of the damaged product) within 2 business days after product is received. An UPS claim will be filed on your behalf, a refund will be credited back to you upon receiving a refund from UPS. Product must be kept in original shipping box(es) as UPS representative may choose to examine the parcels in person.
NON-UPS CLAIMS - any non-UPS claims will only be considered for store credits. Such claims must notify us via email within 2 business days after the product is received. We reserve the rights to ask for proof that can support your claim and the returning of the products to us on your expenses.
CUSTOM MESSAGE COOKIE PRODUCTION CUT OFF TIME IS 11 A.M. Central Standard Time - All orders placed after this time will be routed to production on the next business day in the order as it was received. Orders usually ship out one to four business days after being received. If order comes in after 11:00 a.m CST on Thursdays, the earliest we can ship out your order will be that following Mondays.
ONLY YOUR CUSTOM MESSAGES WILL BE INCLUDED IN YOUR ORDER - If you input 15 custom messages and order 50 cookies, your 15 messages will be mixed randomly (repeated) 3+ times throughout the order.
PLEASE NOTE: One side of the message will be visible through the gap of the cookie - Let us know which message/which side (or “blanK” side if message is not double-side) you would like us to face out to be visible/cookie gap in the “Order comments” box on the check-out page.
THERE IS NO GUARANTEE THAT *ALL* OF THE MESSAGES YOU’VE ENTERED WILL BE IN YOUR FINAL ORDER - There may be triples of one message, and none of another. This is because we print overrun and because there is breakage in production and or during shipping. You will always receive the quantity number of fortune cookies you ordered.
MESSAGE(S) ARE FINAL - You are responsible for any errors to your messages. What the message(s)/image look like in the preview window above those 3 lines is EXACTLY what we will print. Upon checking this box you agree that the message(s) you’ve created are grammatically and visually exactly what you want as we do not review, change or enhance your customize message(s) and or image that was uploaded by you. Please note, special characters, accents, and foreign languages that you might be able to copy and paste on the website but often time they might and or do not render correctly.
*Any changes to the messages, or order, are subject to a $15 typeset fee after submission BEFORE THE COOKIES ARE MADE. Once the cookies are made, no changes can be made.
TYPESET FEE of $15 APPLIES if you e-mail us your order, instead of using the website application to enter your custom message(s).
WHAT IF I HAVE MORE THAN 15 CUSTOMIZE MESSAGES? Any additional message is subject to $2 per message plus the typeset fee of $15. Additional messages need to be sent via email to email@example.com for typesetting.
WE RESERVE THE RIGHTS to wrap your cookies in CLEAR cellophane instead of our branded TRADITIONAL restaurant wrapper at anytime due to the content of your customized messages.
NO RETURNS ON CUSTOM PRODUCTS - We are not able to refund a custom made food product once it ships*. If you call to cancel your order before it ships, 50% of the order’s total will be credited to your credit card, as we begin production immediately after you submitted your order. Upon checking this box you agree to this return policy. *(unless UPS damages your order during shipping - please reference UPS Claim above).
HOW TO STORE FORTUNE COOKIES - Our fortune cookies are freshly made to your order, all cookies are individually wrapped and will stay fresh for up to 3 months for the regular plain vanilla-flavored fortune cookies and up to 6 weeks for the chocolate-dipped products. Please store cookies in cool dry place at room temperature, DO NOT refrigerate cookies and avoid exposing product to direct sunlight. Hot temperature and humidity will certainly shorten the shelf life of cookies.
NOT RESPONSIBLE FOR MELTED CHOCOLATE - KC Fortune Cookie Factory has been shipping chocolate-dipped fortune cookies for 30 years. We know if it is 70 degrees, or higher at the ship-to location that you must select UPS NEXT DAY AIR shipping method; also purchase the Insulated shipper box for shipping so the chocolate-dipped cookies do not arrive melted. Someone must be at the location to bring the cookies inside once delivered. If proper shipping method was not selected for your order and no one is available to receive the package, we are not responsible for melted chocolate or other damage to the package. KC Fortune Cookie Factory is not responsible for packages that have been delivered and left outside.
If you have any questions, comments or concerns regarding the KCFCF Policies or any other part of this site or regarding any of our featured products and services or if you have experienced technical problems while using this site, please call us at 1.800.808.3678.
“Seller” means Keefer Court Food, Inc. “Buyer” means the person whose name is printed on the Order. “Contract” means the order and Order Confirmation (incorporating any Special Conditions) “Goods” means the goods or services which the Seller is to sell in accordance with these Terms and Conditions of Business. “Order” means the Buyer’s order for Goods or services. “Order Confirmation” means the Seller’s Order confirmation pursuant to Section 3. “Price” means the price together with postage and packing in force at the date and time of the Order, subject to any promotional offer or discount then applicable. “Person” means any person, firm or company. “Special Conditions” any conditions in relation to Orders set out and designated as such in the Order Confirmation. “Terms and Conditions of Business” means the standard terms and conditions of business set out in this document.
These Terms and Conditions of Business and any Special Conditions contains all of the terms and conditions pursuant to which Seller will provide the Goods and any services. The parties expressly exclude any terms and conditions which the Buyer includes in any purchase order, confirmation of order or other document. Any variation of these Terms and Conditions of Business and the Special Conditions will only bind the Seller if agreed in Writing between authorized representatives of the Seller and the Buyer. The Seller’s employees are not authorized to make any representations concerning the Goods unless confirmed by the Seller in Writing. In entering into any Contract and in accepting delivery, the Buyer acknowledges that it does not rely on representations concerning the Goods which are not confirmed in this way.
All Goods are offered for sale subject to availability and subject to the Seller’s acceptance of the Order. The Seller reserves the right to reject any Order without the obligation to assign any reason for so doing. No Order shall be deemed accepted by the Seller unless and until it is confirmed unconditionally by the Seller in the Order Confirmation. The Seller has a policy of continuous product development and reserves the right to amend the specifications of any of the Goods without prior notice.
The Buyer shall be responsible for all applicable taxes, including taxes applicable in the territory to which the Goods are sent. Payment must be made by credit card at the time of placing an Order which is accepted by the Seller. We are accepting Visa, Master and American Express credit cards. Payment in full will be taken at this time and the Contract will be in force. The Buyer undertakes that all details provided to the Seller for the purpose of the Order and its delivery will be correct and that the chosen method of payment is the property of the Seller and that sufficient funds or credit facilities are available to cover the full cost of the Goods ordered. The Seller reserves the right to obtain validation of the Seller’s credit card details before accepting the Buyer’s Order.
The place for delivery of the Goods will be as shown on the Order and the normal method of delivery (unless specifically agreed otherwise) shall be UPS Ground. The Seller will endeavour to process the Order and manufacture the Goods within the time period stated for each item. However, because manufacturing time varies by item of Goods, the Seller reserves the right to combine items into one shipping package or to ship items separately. Each package will be sent separately by regular rate, unless otherwise stated in the Order Confirmation. Any dates quoted for delivery of the Goods are estimates only. Time for delivery will not be of the essence of the Contract and the Seller will not be liable for any loss or expenses sustained by the Buyer arising from any delay in the delivery of the Goods however caused. The Buyer must inspect the Goods on delivery and, in the case where Goods have been delivered by carrier, sign the required proof of delivery document or collection acceptance document. A signature on that document will constitute conclusive evidence against the Buyer of receipt of the quantity of Goods indicated on that document free from any apparent defect or damage. The Buyer may not reject the Goods or any part of them solely on the grounds of short delivery of an installment. If the Goods are alleged to be damaged or defective on delivery, a description of the alleged damage or defect must be given in writing at the time of delivery and signed by or on behalf of the Buyer. The Seller reserves the right to make delivery of the Goods by installments. If the Goods are to be delivered in installments, each delivery will constitute a separate contract. The Buyer may not treat the Contract (as a whole) as repudiated if the Seller fails to deliver any one or more of the installments or if the Buyer has a claim in respect of any one or more of the installments. If the Buyer wrongfully fails to take delivery of the Goods, the Seller shall be under no obligation to refund the Price. Goods may not be returned to the Seller except as provided in Section 7 below.
Risk of damage to or loss of the Goods will pass to the Buyer on delivery at the agreed address. Notwithstanding delivery and the passing of risk in the Goods, property in the Goods will not pass from the Seller until the Seller has received full payment of the Price and all other sums which are due, owing or payable by the Buyer to the Seller in respect of the Contract or any other Contract between the Seller and the Buyer.
NO RETURNS ON CUSTOM FOOD PRODUCTS - We are not able to refund a custom made food product once it ships*. If you call to cancel your order before it ships, 50% of the order’s total will be credited to your credit card, as we begin production immediately after your order is placed and reviewed. Upon checking this box you agree to this return policy. (*unless UPS damages your order)
*UPS CLAIM - Any breakages during shipment must notify us via email with pictures of damages within 2 business days after product is received. An UPS claim will be filed on your behalf, a refund will be credited back to you upon receiving a refund from UPS. Product must be still in original shipping boxes as UPS representative may choose to examine the parcels in person.
We reserve the rights to wrap custom message fortune cookie orders in CLEAR film if the message content is obscene.
The Seller will not be liable for short delivery unless a claim is notified to the Seller in writing in accordance with Section 7. The notification must include the Order confirmation number, delivery note number and details of the claim. In the case of a valid claim, the Seller may, in its sole discretion, refund to the Buyer the Price (or an appropriate proportion of the Price). The Seller will have no further liability to the Buyer in respect of the matters referred to in this Section 8. The Seller will not be liable in any way for loss, damage, costs or expenses (including loss of profit) arising directly or indirectly from any failure or delay in performing any obligation under this Contract by reason of any event or circumstance outside the reasonable control of the Seller, including (but not limited to), any strikes, industrial action, failure of power supplies or equipment, government action, Act of God or mishandling of product by the Buyer. The liability of the Seller, its agents, employees, subcontractors and suppliers with respect to any and all claims arising out of the performance or non-performance of the Seller’s obligations in connection with the use of the information provided under the Contract, or the rendition of services hereunder, whether based on warranty, contract, negligence, strict liability or otherwise, shall not exceed, in the aggregate, the net purchase price (excluding taxes and freight) for such products or services. In no event shall the liability include damages for loss of profits or revenue; increased cost of purchasing or providing materials, supplies or services; cost of replacement capital; claims of purchaser’s customers; inventory or use charges; or incidental or consequential damages of any nature. This limitation of liability section shall prevail over any conflicting or inconsistent provision contained in any of the documents comprising this Contract. It is up to the Buyer to take precautions to ensure that whatever computer equipment and/or software selected for use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature. In no event will the Seller be liable to the Buyer or any other party associated with the Buyer from any direct, indirect, special or other consequential damages for any use of the KCFCF.com website, or any other hyper linked website, including without limitation, any lost profits, business interruption, loss of programs or other data on the Buyer’s information handling system or otherwise, even if the Seller has been expressly advised of the possibility of such damages. THIS SERVICE IS PROVIDED “AS IS” AND “WITH ALL FAULTS”. KEEFER COURT FOOD, INC. AND ITS AFFILIATES HEREBY EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF ACCURACY, RELIABILITY, TITLE, MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
This website is owned and operated by the Seller. Unless otherwise noted in this website, Seller owns the copyright with respect to all content on the website. Content includes: text, graphics, logos, audio clips, trade marks, software server information, and anything else hosted on this website. All rights to content, services, and server information are reserved. Any modification made to the content of this website by a third party is a violation of Seller’s copyright. Additionally, the KCFCF.com website may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Nothing contained on the website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the website or any information displayed on the website, through the use of framing or otherwise, except: (a) as expressly permitted by these Terms and Conditions of Business; or (b) with the prior written permission of Seller or the prior written permission from such third party that may own the trademark or copyright of information displayed on the website. The KCFCF.com logo, name, and other marks indicated on the website are the subject of applications for trademarks or registered trademarks of the Seller in the United States of America. Seller and its licensors maintain all of the rights in and to the graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of KCFCF.com. Seller’s trademarks and trade dress may not be used in connection with any product or service that is not Seller’s, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Seller. All other trademarks not owned by Seller that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Seller. The Buyer agrees that as an express condition of the holding of an account with the Seller the Buyer shall not use the service offered by the Seller to infringe the intellectual property rights of others in any way. The Seller reserves the right, with or without notice, to terminate forthwith the account of any Buyer who infringes (or who is alleged to have infringed) the copyrights or other intellectual property rights of any third party and to remove all such infringing (or allegedly infringing) material from the website. Seller respects the intellectual property of others.
The Buyer assumes all responsibility for copyright infringement cases arising for the Buyer uploading a copyrighted work into the Seller’s website using the upload feature. The Seller is not responsible for unauthorized reproduction of copyrighted work. The Buyer must own the rights to any images, or text, they choose to use in the creation of the fortune cookie message, and message slip artwork.