Keefer Court Fortune Cookie Factory strives to ensure all our customers have high-quality experiences that inspire smiles. However, from time to time, there is an issue that requires a product or order is returned.
If your order has arrived damaged:
Please call us immediately at 1-800-808-3678 and keep the box, all fortune cookies and all original packaging intact – do not throw anything away, do not consume any of the cookies. UPS will need to inspect your damaged parcel.
Please contact us within 48 hours of receipt of your package so we may open a UPS claim on your behalf. If you have received your package outside of normal business hours, please contact us We will work with UPS to obtain a refund and credit. If/when a refund is received from UPS, you will be credited appropriately.
To cancel your custom fortune cookie order:
Before it ships – You will be refunded 50 percent of the order total.
After it ships – No cancellation will be accepted and no refund will be credited for your order after it ships.